Quality Engineer: NPI & Customer Quality

Urbana, OH

Full Time

Mid Level

Proven Leadership, Hard Work and Innovation Alive and Well in North America

Rittal North America has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high-efficiency, high-density power management, and climate control systems for industrial, data center, outdoor, and hybrid applications.

Customer Quality Engineer (NPI)

Brief Summary:
The Customer Quality Engineer acts as the primary liaison between Rittal and global customers for all product quality matters, with a strong focus on supporting New Product Introduction (NPI) and Advanced Product Quality Planning (APQP) activities. This role ensures customer requirements are integrated into product design and manufacturing processes, drives proactive quality planning, and leads continuous improvement initiatives within an ISO 9001:2015-certified environment.

Why Work at Rittal:

Above-average benefits available on the 1st of the month after you start
401K Match
Opportunities for professional development and certifications
Collaborative, innovative work environment

Key Responsibilities:

Serve as the main point of contact for global customer quality concerns, complaints, and audits
Lead root cause analysis and corrective/preventive action processes for customer-reported issues using tools such as 8D, Fishbone, DMAIC
Communicate resolution plans and updates to customers professionally and promptly
Monitor and report customer quality metrics (defect rates, warranty claims, satisfaction scores) and drive improvement initiatives
Lead quality planning activities for new product launches in alignment with APQP requirements
Participate in NPI activities to integrate customer requirements into design and manufacturing
Collaborate with cross-functional teams (Engineering, Production, Supply Chain) to ensure robust quality standards during product development
Validate manufacturing processes through capability studies and PPAP submissions
Ensure compliance with ISO 9001:2015 and customer-specific quality requirements
Support internal and external audits, including customer and regulatory audits
Maintain accurate documentation (control plans, FMEAs, inspection criteria) and records for quality activities
Identify opportunities for process improvement and cost reduction without compromising quality
Drive quality improvement initiatives using Lean, Six Sigma, and other problem-solving methodologies

Qualifications:

Education:
- Bachelor’s degree in Engineering, Quality, or related field
- OR Associate degree and 2–4 years related experience
- OR 5–8 years related experience in manufacturing quality role
Experience & Skills:
- Strong knowledge of ISO 9001:2015 and quality tools (FMEA, 8D, SPC, PPAP, APQP)
- Experience working with global customers and managing cross-functional teams
- Familiarity with industry standards (ISO 9001/AS9100)
- Background in R&D, Product Development, or developing manufacturing platforms (preferred)
- Certifications such as CQE, Six Sigma Green/Black Belt, or Lead Auditor (preferred)
Core Competencies:
- Ability to lead and influence cross-functional teams
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills across all organizational levels
- Detail-oriented, organized, and adaptable to fast-paced environments
- Capable of multitasking and managing competing priorities

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.

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