Quality Engineer - QC

Urbana, OH

Full Time

Mid Level

Proven Leadership, Hard Work and Innovation Alive and Well in North America

Rittal North America has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high‑efficiency, high‑density power management, and climate control systems for industrial, data center, outdoor, and hybrid applications.

Customer Quality Engineer – QC

Brief Summary:
The Customer Quality Engineer – QC serves as the primary quality interface for customers on production-related quality matters. This role focuses on issue resolution, audit support, performance monitoring, and continuous improvement within an ISO 9001:2015 manufacturing environment.

Why Work at Rittal:

Above-average benefits available on the 1st of the month after you start
401K Match
Opportunities for professional development and certifications
Collaborative, innovative work environment

Key Responsibilities:

Act as the primary customer contact for production quality issues and escalations
Provide customer updates, quality reports, and quality business review support
Lead structured problem solving using 8D, 5 Why, and Ishikawa techniques
Monitor quality metrics including PPM, warranty data, and customer scorecards
Maintain and improve quality documentation such as control plans and FMEAs
Support continuous improvement using Lean and Six Sigma tools
Collaborate with QA engineering on PPAP, APQP, and launch readiness
Support supplier investigations and corrective action activities
Participate in internal, customer, and certification audits
Promote a strong quality culture across the organization

Qualifications:

Bachelor’s degree in Engineering or Quality, or equivalent experience
5–8 years of manufacturing quality experience
Strong knowledge of ISO 9001:2015 and quality tools (FMEA, 8D, SPC, PPAP)
Experience working directly with global customers
Background in machining, metalworking, or assembly preferred
CQE or Six Sigma certification preferred

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Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.

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