IT Technician - Bilingual: Spanish

Schaumburg, IL

Full Time

Entry Level

Proven Leadership, Hard Work and Innovation Alive and Well in North America
Rittal North America has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high efficiency, high-density power management, and climate control systems for industrial, data center, outdoor and hybrid applications.

The IT Technician will provide technical support and maintenance for computer systems, hardware, and software across the organization. This role ensures smooth operation of IT infrastructure and supports end users in resolving technical issues.
Why Work At Rittal:

Compensation: $56,000-$75,000/Annually based on experience
Above average benefits available on the 1st of the month after you start
401K Match
Opportunity to work in a global IT organization
Exposure to international teams and cutting-edge technology
On-the-job training and development opportunities

Key Responsibilities:

Install, maintain and ensure operation of all devices including desktop/laptop computers, printers and peripherals for 400+ users
Provide first level diagnostics and support for Windows computers, iPhones, Office 365 + Teams and other hardware and software
Must be able to troubleshoot problems and follow through to effective resolution
Install, configure, and support other specialized software and provide end user support
Image laptops and desktops during initial deployment, maintenance and end of life replacements
Meet quantity and quality expectations for Help Desk ticket closure rates
Assist with maintaining an accurate inventory of all IT assets
Perform special project assignments as deemed necessary by IT management
Assist the Network Administrator and Server Administrator with their duties as needed
Provide on-call support to the user community on some evenings and weekends.
Maintain knowledge of current computer hardware, software and networking trends in the industry
Work closely with international support team members as part of a global IT organization
Other duties as assigned.

Qualifications:

A 2-year college degree in Information Technology or a combination of experience and technical training is required. Technical training and certifications such as ITF+ and CompTIA A+ are desirable.
One to two years of prior help desk and customer service experience, working with PCs and software support is required.
Knowledge of basic networking concepts
Bilingual English/Spanish speaker is required. Someone who also speaks Brazilian Portuguese would be very beneficial but not required.
Ability to disconnect, lift and move PCs, printers and monitors, to new desks, maneuver under counters and in tight spots to run cables and wires.
Requires long durations on the manufacturing floor and/or long durations in the office at a computer.
Stand, walk, bend, twist, and reach frequently throughout the work shift.
Must be able to occasionally lift to 50 pounds, waist level.
Must also have the ability to go up 30 feet in the air on a lift to pull cables.
Strong customer service orientation must.
Must have strong troubleshooting abilities and excellent organizational, time management, and service delivery skills.
Able to communicate effectively with all levels of the organization, customers and vendors.
Must work in a fast-paced environment, adapt to assignment changes easily, ability to multi-task, learn and follow office procedures and learn and use new software.
Must be able to work with teams and independently with minimum supervision.
Must have strong people skills and the ability to work well with others.
Self-starter, willing to work-through and seek answers to ongoing new requirements.
Wear safety-toed footwear, safety glasses with side shields, hearing protection and additional personal protective equipment where required.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.

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